Terms of service

ORDER TURNAROUND

We do our very best to ship most online orders within 1-3 business days when the item/s you ordered are in stock.    However, this time frame is not guaranteed especially during high volume seasons.   Custom orders take 10-14 business days depending on our volume.  You will be notified by e-mail or text when your order is ready for pick up.    


EXPEDITED SERVICE TIMES

Our standard production time on custom orders is 10–14 business days. During high-volume seasons, turnaround times may be extended.

What Are Expedited Services?

Expedited services apply to any order that requires completion faster than our standard production timeline or outside of normal operating hours.

Availability

Expedited services are offered on a limited basis and depend on:

  • Current production capacity
  • Staffing availability
  • Order size and complexity
  • Material availability

How It Works

If you need your order sooner than our standard turnaround:

  • Contact us before placing your order
  • We will review availability and confirm feasibility
  • If approved, an expedited service fee will be applied

Expedited Pricing

Expedited fees are applied to the order total (before tax):

  • 3 business days or less: +25% of order total before tax
  • 2 business days or less: +50% of order total before tax
  • Same-day service: +100% of order total before tax


CHANGE ORDER

Change orders are generally not accepted once an order is approved for production.  However, in the event management accepts your change order, your scheduled due date will also change, and you may incur extra charges if we have already began processing your order. 


CANCELATIONS

Once an order has been placed and payment terms have been satisfied, cancelations are subject to 20% of the billed amount or $25 (whichever is greater) for costs incurred in processing your order.  Shipping charges both incoming and outgoing for product that may have been ordered to complete your order may also apply.   Rush orders are not subject to cancelation and will be billed at full price regardless of fulfillment.   Cancelation requests must be made in writing (text or e-mail)

CHANGES TO ORDERS

Changes to orders are generally not accepted once an order is approved for production. However, in the event management accepts your change order, your scheduled due date will also change, and you may incur extra charges. These charges may include but are not limited to shipping, art, and general processing.

ORDER PICK UP

We offer 24 hour holds on non-printed retail items without payment.   Once that time has passed, the item will be returned to the shelf for sale.   

Custom printed orders must be picked up within 45 days after purchase, due to storage restraints, unless other arrangements are communicated with management.  We make every effort to contact you prior to recycling or donating your order.   

CUSTOMER PROVIDED ITEMS  

We do accept customer supplied items but at the customer's own risk.  Apparel must be new, unwashed.  We highly encourage our customers to purchase products from us.    In the event your orders require exact quantities we encourage you to purchase extra pieces.   We will not be responsible for damages or defects in your supplied items.   We cannot replace customer supplied nor refund the cost of items.

ARTWORK

We want your finished product to look amazing.  That starts with a great art file.  Below is how we handle files to ensure the best possible print.  

What is a Print-Ready File?

A file is considered print-ready when:

  • It is high resolution (300 DPI)
  • Sized correctly for your product (no adjustments needed)
  • Clear and sharp (no pixelation or blur)
  • Set up in the correct color format for printing

If your file already meets these standards, we can move straight into production.

Our Artwork Service Options:

Basic Adjustments – Complimentary (Up to 5 minutes)

We’re happy to take care of quick, simple updates such as:

  • Resizing your artwork proportionally
  • Removing a background (when the image allows for a clean removal)

Minor Edits – $8 to $25 (5–10 minutes)

For files that need a bit more attention, we offer:

  • Background removal for more detailed images
  • Custom resizing adjustments
  • Light color corrections or sharpening
  • Simple color changes
  • Typesetting

Artwork Preparation – $45/hour

For files that need more detailed work, we can provide a custom quote. This may include:

  • Improving low-resolution images
  • Working from screenshots
  • Cleaning up or recreating simple artwork
  • Converting files into high-quality formats (vectorizing)

Custom Design Services – $75/hour

For more advanced or creative projects, we offer full design support, including:

  • Logo or artwork recreation
  • Layout redesigns
  • Creating new, fully rendered designs
  • Rebuilding artwork from reference images

A quote will always be provided and approved before any work begins.

Working With Your File “As Is”

If you prefer, we’re happy to print your file exactly as provided.

We’ll always give you a heads-up if we see potential quality issues (like blurriness or pixelation), so you can make the best decision for your project.

How We’ll Guide You

If your file needs adjustments, we’ll walk you through your options clearly, such as:

  • How much time may be needed to prepare your file
  • What level of service fits best
  • Providing a quote before any larger work begins

Our goal is simple: to make sure your final product looks clean, sharp, and professional.